by Stacey Sagues | Mar 22, 2016 | Uncategorized
In the last post, we talked about the first secret to building a solid customer service plan and how to decide what your vision is. Today, we’ll talk about the second secret in turning your satisfied customers into raving fans. You must know what your customers want....
by Stacey Sagues | Mar 15, 2016 | Business Coaching, Business Strategy
Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return...
by Stacey Sagues | Mar 8, 2016 | Business Coaching, Business Strategy, Medium Size Business, Small Business
The biggest area of turn-key businesses is franchises. There is a franchise for every industry in the world. They are fairly easy to acquire and come with practically a pop-out-of-the-box, pre-assembled system. McDonald’s is a prime example. In fact, a $40 billion,...
by Stacey Sagues | Mar 3, 2016 | Business Coaching, Business Strategy
The strategic sourcing of a Group Purchasing Organization (GPO) can save you time and money while providing a better quality of service. By aggregating purchasing of small and medium sized organizations together as a whole GPO’s can really drive the savings for...
by Stacey Sagues | Mar 1, 2016 | Uncategorized
In the last post, we talked about the first three of the 7 specific areas you need to consider in your franchise prototype process. Here are all seven again: Primary Aim Strategic Objectives Organizational Strategy Management Strategy People Strategy Marketing...
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