Shhh… I Have a Secret

Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return...

The Power of Coming Together!

 The strategic sourcing of a Group Purchasing Organization (GPO) can save you time and money while providing a better quality of service. By aggregating purchasing of small and medium sized organizations together as a whole GPO’s can really drive the savings for...

Add Some Compost

In the last post, we talked about the first three of the 7 specific areas you need to consider in your franchise prototype process. Here are all seven again: Primary Aim Strategic Objectives Organizational Strategy Management Strategy People Strategy Marketing...

The Corporate Puzzle

The 7 specific areas you need to consider in your franchise prototype process: Primary Aim Strategic Objectives Organizational Strategy Management Strategy People Strategy Marketing Strategy Systems Strategy These 7 areas will fine-tune your plan for the ultimate...