by peg | Apr 25, 2016 | Business Coaching, Business Strategy
In the last post, we started our series on catching big clients, or “fish,” that will sustain your business over the long run. Today we’re going to take that a step further by talking about how to understand and think like a big fish company and how that can help you...
by peg | Apr 18, 2016 | Business Coaching, Business Strategy
There are a number of factors to take into consideration when prepping yourself and your company to approach the largest clients you’ll ever work with. Today, we’re going to start with a brief look at the three paths every business faces and show you which one is the...
by peg | Apr 5, 2016 | Business Coaching, Business Strategy, Small Business
The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you can do this, you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with...
by peg | Mar 28, 2016 | Business Coaching, Business Strategy
In the last post, we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up this...
by peg | Mar 15, 2016 | Business Coaching, Business Strategy
Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return...
by peg | Mar 8, 2016 | Business Coaching, Business Strategy, Medium Size Business, Small Business
The biggest area of turn-key businesses is franchises. There is a franchise for every industry in the world. They are fairly easy to acquire and come with practically a pop-out-of-the-box, pre-assembled system. McDonald’s is a prime example. In fact, a $40 billion,...
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